1. Scope

This Privacy Notice applies to:

• Users who request help with tasks (“Lifestyle Clients”)

• Users who offer help through the app (“Lifestyle Assistants”)

• Visitors to our website and app platforms

This policy does not apply to third-party services or platforms that NAS may link to or integrate with.

​

2. Information We Collect

We collect the following types of information:

a. Information You Provide

• Name, phone number, and email address

• Profile details (photo, preferences, availability)

• Location or address (for task matching)

• Payment information (processed via third-party gateways)

• Feedback, ratings, and support messages

​​

b. Information Created During Use

• Task history (tasks requested, completed, or canceled)

• Communication between clients and assistants

• Usage patterns and preferences

• Search activity and in-app interactions

​

c. Device & Technical Data

• Device type, OS version, browser information

• IP address and geolocation

• Crash logs and diagnostic data

​

3. How We Use Your Information

nas uses your information to:

• Provide, personalize, and improve our Services

• Match clients and assistants efficiently

• Facilitate payments and subscriptions

• Communicate with users (support, confirmations, marketing with consent)

• Monitor safety, security, and fraud

• Conduct analytics and performance tracking

​

4. Sharing of Information

We do not sell your personal information. We may share information in the following cases:

a. With Other Users

• When a task is posted or accepted, relevant information is shared between the client and the assistant.

b. With Service Providers

• Payment processors, cloud storage providers, analytics services, customer support partners, and hosting providers

c. For Legal and Regulatory Purposes

• To comply with legal obligations or law enforcement requests

• To enforce our Terms of Service or protect NAS’s rights

d. With Consent

• In specific cases where you give consent for your data to be shared

​

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Remember user preferences

• Track usage for analytics

• Deliver targeted content (only with consent)

Users may adjust cookie preferences through their browser or in-app settings.

​

6. Your Choices and Rights

Depending on your jurisdiction, you may have the right to:

• Access, update, or correct your personal information

• Request deletion of your data

• Opt out of non-essential marketing communications

• Restrict or object to certain data processing

To exercise your rights, contact us at: support@letsnas.com

​

7. Data Retention and Deletion

nas allows users to request the deletion of their personal data in accordance with applicable data protection laws.

a. How to Request Deletion

Users can request deletion of their account and personal data through one of the following methods:

• In-app settings under Account > Delete My Account

• By emailing us at support@letsnas.com with the subject line: “Data Deletion Request”

We may verify your identity before processing the request.

b. What Happens After You Request Deletion

Once your request is verified:

• Your user profile will be permanently deleted

• All task history, messages, and ratings will be anonymized or erased

• Your payment details stored with third-party processors will be unlinked or deleted per their policy

• Your data will be removed from our active databases within 30 days

• Backups may retain encrypted data for up to 90 days for security and legal purposes

c. Exceptions

We may retain certain data for a longer period if:

• Required by law (e.g., tax or regulatory obligations)

• Necessary for dispute resolution or fraud prevention

• Aggregated or anonymized data that cannot identify you individually.

​

8. Security Measures

We implement safeguards such as:

• Encryption

• Secure access protocols

• Limited access to personal data by staff and service providers.

However, no system is completely secure. Users are encouraged to keep their login credentials confidential.

​

9. Children’s Privacy

nas is not directed to children under 18. We do not knowingly collect personal data from minors. If you believe a child has used our platform, contact us immediately.

​

10. International Users

Your data may be transferred to and processed in countries where we or our service providers operate. We ensure data is handled with adequate protection regardless of location.

​

11. Updates to This Privacy Notice

We may update this Privacy Notice to reflect changes in our practices or legal requirements. Material changes will be notified via the app or email.

​

12. Contact Us

If you have any questions about this Privacy Notice or our data practices, contact us at:

support@letsnas.com

nas Tech Ltd.
Dubai International Financial Centre (DIFC), UAE